DELIVERY & RETURNS
Delivery
UK Delivery
We offer next day working delivery as standard, so long as you order by 6pm.
|
Destination |
Delivery Fee (Free for orders above £350) |
Timeframe |
|
UK Mainland |
£6 |
Next working day |
|
Highlands & Islands |
£6 |
2 working days |
Please note:
- We are not able to deliver to post boxes.
- A signature will be required upon delivery, if you’re not home a calling card will be left so you can arrange redelivery or pickup.
- When you order be sure to provide your email address and/or mobile number, we’ll provide this to our courier to keep you informed of an estimated delivery time.
International Delivery
|
Destination |
Delivery Fee (Free for orders above £350) |
Timeframe |
|
Europe Zone 1 Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Slovakia, Slovenia, Spain, Sweden, Switzerland |
£19.50 |
2-5 working days |
|
Europe Zone 2 Andorra, Estonia, Finland, Hungary, Norway, Poland, Romania, Portugal, Serbia |
£25 |
4-6 working days |
|
Europe Zone 3 Bosnia, Bulgaria, Croatia, Greece, Iceland, Latvia, Lithuania |
£45 |
4-7 working days |
|
Other Countries Australia, Hong Kong, Japan, New Zealand, Saudi Arabia, Singapore, USA |
£30 |
4-7 working days |
We do not currently ship to countries which are not listed above.
You may liable for local sales tax or import duties as we ship on a delivery duty unpaid basis. There may be delays if your customs requires additional information or specific processing arrangements for your country.
Returns
We are happy to process returns for items within 28 days of purchase on our website. Items must be unworn, undamaged and in original condition of purchase.
We aim to process all returns within 14 days of receiving your returned items. We will email you to let you know the refund has been processed, though your bank may take a further 3-5 days to process the refund.
It is your responsibility to ensure your return item reaches us, so please keep proof of postage or courier. You may wish to upgrade your postage to a tracked service to ensure it is delivered to us.
UK
Returns to the UK are processed free of charge. You can use Royal Mail return service to return items to us. Just follow these steps:
-
Complete the return code column on the front side of the delivery note and place it in the parcel, along with the items you are returning and all tags and packaging.
-
Take the Royal Mail return slip (including in the bottom of your original delivery) and attach it to the front of the parcel.
-
Take the package to any Post Office counter and ask for proof of postage.
International
If you have ordered items outside of the UK will need to arrange for the return of items at your own expense. Please complete the return code column on the delivery note and place it in the parcel, along with the items you are returning and all tags and packaging.
You can then post the package to:
ENLIST Brands Limited
C/- CML Limited
Vulcan Way
Lutterworth
Leicestershire LE17 4XR
UNITED KINGDOM
